The Business of Emotion

"That's business" or "it's just business"... how often do we hear that said in relation to some cold-blooded company decision someone has made? Maybe a thousand people have just been laid off somewhere, or a supplier has just been replaced for a competitor. We almost unquestioningly accept that there is no room for emotion in business - yet emotion always finds a way in; now neuroscience is showing that emotion plays a bigger role in business than most of us care to admit. ..»